Returns Policy

Customers may return goods within a period of 7 days following delivery without having to specify a reason for return. Only items in perfect original conditions and sealed packages suitable for immediate resale may be returned. Under these conditions only, the returned item's paid price will be refunded, excluding initial delivery charges, within a period of 30 days following the notification of return. Return freight charges and any risk associated with return shipping are the customer's sole responsibility.

All returned parcels need to be identified with a return number, which must be requested by email from shop@thechelseadayspa.co.uk. This request must mention the invoice number of the original order. The date at which The Chelsea Day Spa receives a request for a return number via email is deemed to be the date of the notification of return. The Chelsea Day Spa will not accept any parcel sent without a return number nor any parcel returned with postage due. Returned parcels must be addressed to The Chelsea Day Spa Boutique, 53 Hollywood Road, London SW10 9HX.